Terms and Conditions

Privacy Policy

connect takes data privacy very seriously. We strive to store only the absolutely necessary information for the shortest possible time. Furthermore, we take all usual technical measures to prevent unauthorized access to your data on our servers.

This privacy policy is intended to explain the most important points on how we ensure data privacy. If you have questions regarding data privacy, please contact privacy@4connect-e.com.

1. Security of messages

e.com GmbH as the operator of the connect servers has no way to decrypt messages of Threema users because it does not have knowledge of their private keys.

The encrypted messages and media (images, videos etc.) are deleted on the servers as soon as they have been delivered successfully.

Header information of messages (sender, recipient etc.) is protected by an additional encryption layer for transmission to the server, and from the server to the recipient, to prevent eavesdropping by third parties (e.g. in open wireless LANs).

2. Multi Messenger data

If the user links connect with external communications or messenger services (such as text messages, mail, or Facebook), then the data (e.g. account information or messages) is stored on his device and not on our servers. The messages are sent directly via the external services and e.com GmbH does not have access to them.

3. Synchronize the contact list

If a user's phone book, mail, or external messenger contact also uses connect, he/she will automatically become a connect contact too. For this reason, it is no longer necessary to manually search and add each individual contact. The synchronization requires, however, that the e-mail- addresses, telephone numbers and IDs of other messenger services are transmitted to the server in one-way encrypted ("hashed") form and additionally protected using SSL. These hashes do not allow conclusions about original data and are neither passed on to third parties nor used for advertising purposes.

4. Crash reports

If the user explicitly chooses to submit a crash report about the Android app, information about the crash (state of the app at the time of the crash, last log messages) will be sent to Google and stored there for analysis by e.com GmbH.

5. General provisions

In general, the regulations of the Austrian Data Protection Authority apply.

 

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